Terms of Service

Version 1.1 · Effective August 28, 2026

These Terms of Service (the “Terms”) are a binding agreement between you and 【Exsigo - legal entity name and address to be completed】 (“Exsigo”, “we”, “us”). By creating an account, clicking “I agree”, or using the Exsigo platform (the “Service”), you accept these Terms on behalf of yourself and, if you use the Service for an organization, on behalf of that organization. If you do not agree, do not use the Service.

1. The Service

Exsigo is a business-to-business product-intelligence platform. It lets you search, view, and export information derived from official government customs records, Walmart and Amazon marketplace data, and Exsigo’s own proprietary datasets (together, the “Data”). The Service is intended for professional, internal business use, market research, prospecting, and supply-chain analysis, and not for consumer purposes.

The Service includes access through AI-assistant connectors (for example the Exsigoconnector for third-party AI platforms). These Terms govern that access equally: connector usage is metered in the same credits/units, subject to the same acceptable- use rules (including the prohibitions on bulk extraction and redistribution), and may be rate-limited to protect the Service. Your use of the AI assistant itself is governed by that provider’s own terms.

2. Accounts

• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account and for keeping your credentials confidential. Accounts and seats are personal; credential sharing between individuals is not permitted.
• You must be at least 18 years old and able to form a binding contract.

3. Plans, trials, and billing

• Usage is measured in units as shown in the product (for example, one entity profile or one page of shipment results is one unit; exports cost more). Unit pricing per action is displayed in the Service and may change with notice.
• Units are allocated per billing period, expire at the end of that period, do not roll over, have no cash value, and are not refundable or transferable. Plans are billed on a recurring interval shown at purchase (for example, quarterly plans are paid every three months in advance); units refresh monthly within that interval.
• Paid plans renew automatically each period until canceled. Payments are processed by Stripe; we do not store your card details. Prices are in U.S. dollars and exclude taxes unless stated; you are responsible for applicable taxes, levies, and bank or currency-conversion fees.
• Upgradingto a higher plan takes effect immediately: your new billing period starts that day, our payment processor prorates and charges the difference, and any remaining units carry over on top of the new plan’s allowance.
• Downgrading to a lower plan is scheduled for the end of your current paid period. You keep your current plan and its remaining units until then; nothing is charged at the time you schedule the change and no refund or credit is issued for the current period. The lower plan and its price begin at your next renewal. You may cancel a scheduled downgrade before it takes effect.
• Top-up creditsare one-time unit packs that can be purchased only while you have an active paid plan. They are added to your current period, are consumed after your plan’s included units, do not roll over to the next period, have no cash value, and are non-refundable and non-transferable.
• AI Analyst usage is metered in the same units: each question carries a base fee, guided skills (for example generated reports) carry a higher base fee shown before use, and data retrieved during a run is charged at the standard unit rates. Units consumed by failed runs are refunded automatically. The Analyst is available on paid plans only, except that the free trial includes three Analyst questions; generated reports are excluded from the free trial.
• Marketplace data (Amazon, Walmart) is metered like any other data call in the Service: searches, product and seller views, and exports of marketplace data consume units at the rates shown in the product.
• When your plan ends, whether by cancellation, non-payment, or trial expiry, any unused units (including top-ups) expire at the end of the paid period and paid features, including the AI Analyst, stop being available. Your account, saved data, and generated reports remain accessible under the free tier limits.
• Free trials convert to a read-only state when they end; no charge occurs unless you purchase a plan. Cancellations take effect at the end of the current billing period; fees already paid are non-refundable except where required by law or expressly stated otherwise. We do not provide cash refunds, and refunds where granted are at our sole discretion.
• We apply fair-use safeguards (rate limits and daily caps). We may decline, throttle, or limit requests that exceed them.

4. Your license to the Data

Subject to these Terms and your plan limits, we grant you a limited, non-exclusive, non-transferable, revocable license to access the Data through the Service and to use Data you retrieve (including CSV exports) for your internal business purposes only. You may share limited extracts internally within your organization and in materials you prepare for your own customers, provided the extracts are incidental to your work product and not a substitute for the Service.

You may not, and may not permit anyone to:

• resell, relicense, redistribute, publish, or otherwise make the Data available to third parties as data (including in a database, data feed, API, or competing product). This applies equally to customs Data and to marketplace data (Amazon, Walmart), including product, seller, price, ranking, and estimated sales figures;
• use crawlers, scrapers, scripts, or other automated means to access the Service or harvest Data beyond the interfaces and limits we provide, whether the Data is drawn from customs records or from marketplace data (Amazon, Walmart);
• circumvent, disable, or interfere with metering, caps, security, or access controls, or share credentials to multiply plan allowances;
• reverse engineer the Service or attempt to identify, access, or contract around our upstream data suppliers using information obtained from the Service;
• use the Data, including marketplace data (Amazon, Walmart), to build or train a competing dataset or product;
• when you act on Amazon marketplace data (for example by listing, selling, or sourcing on that marketplace), you must comply with the source marketplace’s own terms of service, seller policies, and program rules. Those rules are between you and the marketplace, and we are not responsible for your compliance with them;
• use the Service in violation of applicable law, including export-control, sanctions, competition, data-protection, or anti-spam laws.

5. Data sources, accuracy, and no advice

The Data is compiled from official government record systems (for example, US import records (CBP AMS), Mexican customs declarations (SAT), and Peruvian customs declarations (SUNAT)) and from additional sources. Government filings contain errors, omissions, delays, misspellings, and inconsistencies, and coverage varies by country and period. Some records are redacted or confidential at the source.

Amazon marketplace data is Exsigo’s proprietary dataset, compiled from public marketplace signals. Monthly unit sales shown in the Service are estimates derived from public ranking signals, not audited sales figures reported by the marketplace or by any seller. Prices, rankings, sellers, listings, reviews, and availability change constantly, so every marketplace figure is point in time and reflects the moment it was collected. Coverage is limited to the United States and Canada marketplaces and to consumer goods. Do not treat these estimates as a seller’s actual revenue or as a representation by the marketplace.

The Data and the Service are provided for general business information only, “as is” and “as available”. We do not warrant that the Data is accurate, complete, current, or fit for any particular purpose, and we do not guarantee any business outcome. Nothing in the Service is legal, financial, tax, or investment advice. You are solely responsible for independently verifying Data before relying on it and for the decisions you make.

AI output. The AI Analyst generates answers, charts, and reports using artificial intelligence. Its output can be incomplete, out of date, or wrong, and it may include opinionated commercial recommendations that are not statements of fact. You must verify AI output, including any figure, chart, or citation it produces, against the underlying Data before relying on it. AI output is not legal, financial, tax, or investment advice, and you are responsible for any decision you make from it.

6. Information about companies and individuals

The Service reflects information appearing in public customs records, which may include names of businesses and, occasionally, individuals acting in a business capacity. It also reflects seller and business names and registered business entities as they appear in public marketplace listings. If you believe a record about you or your organization is inaccurate or should be reviewed, contact us at support@exsigo.com and we will review the request in line with applicable law and the practices of the underlying record systems and marketplaces.

7. Intellectual property

We and our licensors own the Service, including software, design, trademarks, and the selection, arrangement, and enrichment of the Data. Except for the license in Section 4, no rights are granted to you. Feedback you provide may be used by us without obligation.

8. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access immediately if you breach these Terms (including Sections 4 and 3), if required by law or by our data suppliers, or if your use poses a security, operational, or legal risk. On termination your license to the Data ends and you must delete Data extracts, except copies embedded in your own work product created in compliance with these Terms or copies you must keep by law. Fees are not refunded on termination for breach.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND THE DATA ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY AND USD $100. THESE LIMITS DO NOT APPLY WHERE THEY CANNOT LAWFULLY BE LIMITED.

11. Indemnity

You will defend and indemnify us against third-party claims, damages, and costs (including reasonable legal fees) arising from your breach of these Terms or your unlawful use of the Service or the Data.

12. Privacy

Our processing of your account information is described in our Privacy Policy. We use trusted processors (including Stripe for payments and cloud infrastructure providers) to operate the Service.

13. Changes

We may update the Service and these Terms. For material changes we will give notice (for example, by email or in-product) at least 14 days before they take effect; continued use after the effective date constitutes acceptance. The version and effective date at the top of this page identify the current Terms.

14. Governing law and disputes

These Terms are governed by the laws of 【jurisdiction to be completed by counsel - depends on the Exsigo operating entity】, excluding its conflict-of-laws rules, and the courts of that jurisdiction have exclusive jurisdiction, subject to any non-waivable rights under your local law. 【Counsel to consider an arbitration and class-waiver clause depending on the entity’s jurisdiction.】

15. General

These Terms (with your plan order and referenced policies) are the entire agreement and supersede prior discussions. If a provision is unenforceable, the remainder stands. Failure to enforce is not waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or asset sale. Neither party is liable for delay or failure caused by events beyond reasonable control. Sections 4–11 and 14–15 survive termination.

16. Contact

Questions about these Terms: support@exsigo.com